Pickup & Return Policy

Please review the following policies before scheduling a Return Receiver pickup. By scheduling a pickup, you agree to the terms outlined below.

Return Receiver provides pickup and drop-off services for eligible return packages within our current service area.

Before scheduling, you must initiate and authorize your return directly with the retailer and obtain the required return label, QR code, or return instructions.

Packages must be under 50 lbs and manageable by one person. Oversized or unusually heavy packages may be subject to an additional handling fee, which will be confirmed before pickup.

Return Receiver reserves the right to decline any package that cannot be safely transported.

Each pickup may include up to 3 packages going to the same drop-off location.

If more than one package is included, each package must be clearly numbered 1, 2, or 3. The return label, QR code, or return information submitted for each package must correspond to that same number.

Packages requiring different drop-off locations must be scheduled as separate pickups.

If you select Leave at Door, your package must be placed in the designated pickup location before your scheduled pickup window.

Packages left unattended remain the customer’s responsibility until they are physically collected by Return Receiver. Return Receiver is not responsible for theft, loss, weather damage, or other incidents that occur before pickup.

Once your package has been collected, you will receive pickup confirmation.

If you select Hand-Off Pickup, someone must be available during the scheduled pickup window to personally hand the package(s) to our driver.

If no one is available when the driver arrives, the pickup may need to be rescheduled and an additional pickup fee may apply.

Do not leave packages unattended when Hand-Off Pickup has been selected.

Once your package has been collected, Return Receiver will provide pickup confirmation.

After your package has been delivered to the designated return location, you will receive drop-off confirmation, including a photo when applicable.

Drop-off confirmation verifies that Return Receiver delivered the package to the designated location. It does not confirm that the retailer has processed or approved the return or refund.

Return Receiver currently provides pickup service within approximately 5 miles of our service hub in Norwood, NJ.

Service availability is determined by the pickup address entered when scheduling.

Pickups outside the standard service area may be available for an additional mileage fee of $10 for each additional 5 miles, subject to availability and confirmation by Return Receiver.

Return Receiver reserves the right to decline pickup requests outside our available service area.

Return Receiver is an independent pickup and drop-off service and is not affiliated with the retailer, carrier, or return location.

We are responsible for transporting your package to the designated return location. We cannot guarantee that a retailer will accept a return, issue a refund, exchange an item, or process the return within a specific timeframe.

Customers are responsible for reviewing and following the retailer’s return requirements, including return deadlines, packaging requirements, labels, QR codes, and other instructions.

Any questions regarding the status of a refund or return after drop-off should be directed to the retailer.

Customers are responsible for providing the correct return label, QR code, drop-off location, and return instructions for each package.

Return Receiver is not responsible for delays, rejected returns, lost refunds, or other issues resulting from incorrect, expired, incomplete, or mismatched return information provided by the customer.

If we identify a problem with the return information before drop-off, we will attempt to contact you for clarification. The package may be held until the correct information is provided.

Any additional pickup or delivery required because of incorrect customer-provided information may be subject to an additional service fee.

Return Receiver cannot accept packages that are unsafe, leaking, damaged, improperly packaged, prohibited by the carrier or return location, or otherwise unsafe to transport.

Packages must weigh less than 50 lbs. Packages larger than 30 inches on their longest side may be considered oversized and may be subject to an additional handling fee, which will be confirmed before pickup.

Return Receiver reserves the right to refuse or cancel a pickup if a package cannot be safely handled or transported.

Pickup & Return Policy

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