Pickup & Return Policy
At Return Receiver, our goal is to make returning packages as simple and convenient as possible. Please review the following guidelines before scheduling your pickup.
Preparing Your Return
Before your scheduled pickup:
- Initiate your return directly with the retailer.
- Package and securely seal your item unless the retailer specifically states that packaging is not required.
- Upload a clear photo of the package.
- Upload the return label, QR code, or screenshot provided by the retailer.
- Make sure all return information is accurate before submitting your pickup.
If a printable return label is provided, Return Receiver will print and attach the label for you.
Multiple Packages
Each pickup may include up to 5 packages going to the same drop-off location.
If you have more than one package, please clearly number each box with a marker:
1, 2, 3, 4, 5
The return label or QR code submitted for each package should be identified with the corresponding number. This allows us to make sure the correct return information is matched with the correct package.
Leave at Door
You do not have to be home for your scheduled pickup.
If you choose Leave at Door, your package must be placed in the designated pickup location before your scheduled pickup.
Important: Packages left unattended are left at the customer's own risk until they are physically collected by Return Receiver. We cannot be responsible for theft, loss, weather damage, or other incidents that occur before pickup.
Once your package has been collected, you will receive pickup confirmation.
Hand-Off Pickup
If you would rather not leave your package unattended, select Hand-Off when scheduling your pickup.
Someone must be available during the scheduled pickup window to personally hand the package to our driver.
Pickup & Drop-Off Confirmation
Once your package has been collected, we'll send you confirmation that your return is in our possession.
After we deliver it to the designated return location, you'll receive drop-off confirmation.
We pick up. You relax.
Service Area
Return Receiver currently provides service within approximately 5 miles of our hubs in:
Norwood, NJ
Blauvelt, NY
Your address will be checked during scheduling to determine whether it falls within our current service area.
Retailer Returns & Refunds
Customers are responsible for initiating and authorizing their return with the retailer before scheduling a Return Receiver pickup.
Return Receiver provides transportation and drop-off services only. We do not determine whether a retailer will accept a return, approve a refund, or determine the amount or timing of a refund.
Once the package has been delivered to the designated return location, any further processing is handled by the retailer and/or carrier.
Incorrect Labels or Return Information
Please double-check all labels, QR codes, screenshots, and return instructions before submitting them.
Return Receiver cannot be responsible for issues resulting from incorrect return information supplied by the customer.
Packages We Cannot Accept
For the safety of our drivers and customers, Return Receiver reserves the right to refuse packages that are unsafe, leaking, improperly packaged, prohibited by the applicable carrier, or otherwise unsuitable for transport.