Frequently asked questions
How does Return Receiver work?
Schedule your pickup, upload a photo of your package, and send us the return QR code or return label provided by the retailer. We’ll pick up your package, print and attach the label when necessary, and deliver it to the appropriate return location. You’ll receive confirmation of both pickup and drop-off.
Do I need to print my return label?
No. If your retailer provides you with a printable return label, simply upload it when scheduling your pickup and we’ll print it for you.
What if my return uses a QR code instead of a label?
No problem. Upload the QR code or a clear screenshot when scheduling your pickup. We’ll use the return information you provide to complete the drop-off.
Do I need to package my return?
Yes. Your item should be properly packaged, sealed, and ready for pickup unless the retailer specifically instructs you that packaging is not required. Return Receiver does not package merchandise for customers.
Why do I need to upload a picture of my package?
The photo helps us identify the correct package when we arrive and provides a record of the package being picked up.
Will I know when my package has been picked up?
Yes. You’ll receive pickup confirmation after we collect your return.
Will I receive proof that my return was dropped off?
Yes. Once your package has been delivered to the appropriate return location, we’ll send you drop-off confirmation.
Do I have to be home for pickup?
No. You may choose to leave your package in the designated pickup location, such as your front door or porch.
However, packages left unattended before Return Receiver takes possession of them are left at the customer’s own risk. Return Receiver cannot be responsible for theft, loss, weather damage, or other incidents that occur before we pick up and confirm receipt of the package.
If you prefer, you can select a hand-off option so the package is given directly to us.
What is the hand-off option?
If you don’t want to leave your return unattended, choose hand-off when scheduling. Someone will need to be available to personally hand the package to us during the scheduled pickup.
How many packages can I return at once?
One pickup can include up to 5 packages going to the same drop-off location.
For example, if all five packages are being returned through the same UPS location, they can be included in one pickup.
What should I do if I have multiple packages?
If you’re sending multiple packages in one pickup, please clearly number each package with a marker:
1, 2, 3, 4, 5
Make sure the corresponding return label or QR code is identified with the same number. This helps us match each return with the correct package and reduces the chance of a mix-up.
What if my packages need to go to different return locations?
Packages going to different carriers or drop-off locations may need to be treated as separate drop-offs. Your booking will show the applicable pickup/drop-off options.
Where does Return Receiver operate?
We currently provide pickup service within approximately 5 miles of our local hubs:
Norwood, New Jersey
Blauvelt, New York
Your pickup address will be checked when scheduling to confirm that it falls within our service area.
What stores can you handle returns for?
We can handle eligible returns from online retailers as long as the retailer has already authorized the return and provides the necessary return label, QR code, or drop-off instructions.
Does Return Receiver create or authorize my return?
No. You must initiate your return directly with the retailer first. Return Receiver is the pickup and drop-off service—we do not approve returns, determine refund eligibility, or create retailer return authorizations.
When will I receive my refund?
Refund timing is determined entirely by the retailer. Return Receiver delivers your package to the designated return location, but we do not control when a retailer processes your return or issues your refund.
What happens if I upload the wrong label or QR code?
Customers are responsible for providing the correct return information for each package. Please double-check your label or QR code before submitting your pickup request.
Can I change or cancel my pickup?
Yes, provided the change or cancellation is made before the applicable cutoff time. [You’ll want to insert your cancellation/rescheduling policy here once you decide what it is.]
What items can't Return Receiver pick up?
For safety and transportation reasons, we cannot accept certain prohibited or hazardous items. [I would create a specific prohibited-items policy before launching—things like hazardous materials, leaking packages, weapons, alcohol, oversized items, etc.]
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.